Refund and Cancellation Policy

Last updated October 6, 2026

You can cancel for a full refund any time before we start printing. After that, we refund or reprint if your frame arrives damaged or defective. Refunds go back to the payment method you used.

Why this is strict after printing

Every frame is printed specially for you from your own photo and video, so we cannot resell it. That is why cancellation is only possible before printing starts.

Cancelling before printing

Email [CONTACT EMAIL] as soon as you can with your order code (it looks like LF-XXXXXXXX). If we have not started printing, we will cancel the order and refund the full amount. We start printing once your order has been checked and prepared, so the sooner you write, the better.

Damaged or defective frames

If your frame arrives damaged, is misprinted, is not the size you ordered, or the printed photo does not match the photo you uploaded, we will reprint and ship it again at no cost, or refund you, whichever you prefer.

• Tell us within 7 days of delivery.
• Email [CONTACT EMAIL] with your order code and clear photos of the problem and the packaging.
• If the QR does not play your video because of a fault on our side, we will fix it, reprint, or refund.

What we cannot refund

• Changing your mind after printing has started.
• A photo or video you uploaded that was blurry, low quality, wrongly cropped or the wrong file. Please check your crop and video position before you pay.
• Small colour differences between your screen and the print, which are normal.
• Delivery failures caused by a wrong address or phone number, or a refused delivery.

If your frame is not playing on your phone, write to us first. Many cases are about lighting, camera permission or browser settings, and we are happy to help.

How refunds are paid

Refunds are sent to the original payment method through Razorpay. Once we approve a refund, it usually reaches your account within 5 to 7 business days, depending on your bank or card issuer.

Payment taken but no order confirmed

If money was debited but you did not get an order confirmation, wait a few hours first, since the confirmation can arrive late. If it still does not show under My orders, email [CONTACT EMAIL] with your payment ID. Any amount that is not matched to an order is refunded or reversed to your account, normally within 5 to 7 business days.

Delivery

We deliver within 5 to 7 business days after payment, to the address you gave at checkout. We ship within India [EDIT IF YOU SHIP ELSEWHERE]. Delivery times are estimates, and we will tell you if there is a delay.

Contact us

[BUSINESS LEGAL NAME], [REGISTERED ADDRESS]
Email: [CONTACT EMAIL]
Phone: [PHONE NUMBER]